"What happened next?" I can hear you ask. Well, gather close my many friends and I will share with you my review of Petals Florist, Port Elizabeth and their wedding service.
Petals Florist, Port Elizabeth, Eastern Cape Review
As you know, the flowers provided for our wedding were beyond awful (as per the previous Plog). On the day, we were lucky enough that the lodge where we got married were able to make some new arrangements for us, so the day wasn't ruined. Having said that, we paid approximately £80 in flowers (well, actually, TheBloke (TM)'s sister did) which were totally unusable.
Despite emailing and asking for a refund, the owner of Petals Florist didn't bother replying... until my Plog went live, and then suddenly I got two emails straight away.
One was from the owner of Petals Florist, a lady called Desere Heck. This sounds like a made-up name (although it isn't) and if she were in a comic, I imagine she'd hang round with girls called Cynthia Crumbs, Bunty Golly-Gosh and Jemima Crikey.
Her email - at first - was civilised and explained that she'd recently taken over the business and didn't feel she could be held responsible for the previous owner's mistakes.
However on the very same day I had an email from Tersia Ferreira, the lady we'd dealt with whilst arranging the order, stating (and I truly love this):
I have decided against making the refund for the following reasons:
- I did not have anyything to do with your wedding so don't see why I need to pay for this
- I offered you flowers as a kind gesture twice and you did not want them
- Your friend mentioned she doesn't like flowers and so I am concerned about how much she knows about flowers. How do I know how she carried the flowers to your venue? Was she gentle, was it in the heat, was it touching the side of the container? The flowers were in her care for longer than they were in ours.*
- If the flowers were in such a shocking condition why did she not say anything when she collected them at the shop. Why did she not point out the pen mark in the shop?
So, if you feel good about putting the blog back up then please do so. What that achieves for you ,only you will know. I have a clear conscience about my decision.
*NB The flowers were picked up a day before the wedding, against our wishes, and at Petals Florist's request as they decided to shut on our wedding day, despite initially promising they'd be open. The flowers were kept in a cooler box the entire time... so much so that they weren't even taken out to be inspected. They were wilted, yes, but the flowers were poor quality in the first place - too much green, not enough blossom, and that weird crimped edge you get on flowers that haven't been grown properly.
So there we go, UK. Some lessons we can learn from customer service from our friends in South Africa:
- It is fine to provide the customer with a substandard product
- If the customer complains, ignore it
- If the customer goes public with the complaint, pretend it's someone else's fault
- If this doesn't work, grudgingly promise a refund
- Tell lies about above refund (despite having a "clear conscience"
- Lose our wedding certificate**
** This wasn't actually Desere of Petals Florist, it was South African Home Affairs, but I thought I'd mention it.
So, I hope you enjoyed my review of Petals Florist, Port Elizabeth and their wedding flowers. I will be providing Desere with a monthly breakdown of how many potential customers come to my site, after Googling Petals Florist, so she can see how much potential business she's losing.
So, to finish, a limerick:
A florist called Desere Heck
Told lies right up to her neck.
The lilies were wilted
But TheBloke wasn't jilted;
The ceremony she failed to wreck.
And one for Petals Florist:
In PE a florist called Petals
Made a wedding bouquet out of nettles.
When someone complained
They said, "We're all untrained!
We could send you a dock leaf to settle!"